Some reviews stop us in our tracks. Michelle’s recent flea and tick story reminded our team at Witten Pest Control why we care so much about old-fashioned, people-first service.
From Late-Night Flea Panic to Same-Day Relief
Michelle discovered a flea infestation late at night and spent hours vacuuming, spraying, and steaming. By morning, she started calling pest control companies, hoping someone could come out that same day.
When she reached Witten Pest Control, she spoke with Patti, who listened and understood how stressed she felt heading into the weekend. The schedule looked full, but Patti promised to call if a spot opened up.
Here’s how Michelle described it:
"They were wonderful! After discovering a flea infestation late at night and spending hours vacuuming, spraying, and steaming, I called several companies first thing the next morning hoping for a same-day appointment.
"When I called Witten, I spoke with Patti, who was incredibly kind. Initially, they didn't have any immediate openings, and I was worried I’d be dealing with the issue all weekend. However, Patti promised to call me if a spot opened up. Just as we were losing hope, she called back to say they could fit us in that afternoon!
"Their pricing was actually one of the most affordable of the 5 or 6 companies we contacted. Their technician, Jessica, was punctual, professional, and extremely thorough. She went above and beyond by taking care of a wasp nest we hadn't noticed and discovering a litter of kittens under the house that were likely contributing to the fleas. She was careful not to spray under the house to ensure the kittens weren't harmed (we are now caring for them and getting them to a shelter on Monday).
“Jessica provided us with a clear protocol to keep the house flea-free moving forward. We are so pleased with the service and the great care Witten provided that we are signing up for their affordable quarterly treatments to stay ahead of any future pests. Highly recommend!”
- Michelle
Pet-Friendly Care & Real Human Service
For Michelle’s family, the service went beyond flea and tick control. Jessica found a hidden wasp nest and a litter of kittens under the house that likely fueled the flea problem. She treated the home while taking care not to spray under the house, so the kittens stayed safe. That balance of effective treatment and pet-friendly choices reflects how our team approaches every visit.
A Family Company That Still Believes in “Above & Beyond”
We’re always a little surprised (and very grateful) when we receive reviews like this. For us, going above and beyond isn’t anything out of the ordinary; it’s just how we do business. We genuinely care about our customers, especially when they’re dealing with something urgent. As homeowners ourselves, we understand that feeling of ‘I need help now.’
While we can’t always offer same-day service, we were so glad we could make it happen for this customer. When she called, it was clear she was overwhelmed trying to get a flea problem under control. Being able to call her back with a same-day opening felt just as good for us as it did for her, and our technician was more than happy to step in and help.
As a small, family-owned pest control company that’s been serving our community since 1948, we take a lot of pride in doing things the right way: with integrity, quality service, and real customer care. This truly was a positive outcome for everyone involved, including the kitties, which is especially important to us as a pet-friendly company. It’s thoughtful customers like this, who take the time to share their experience, that keep us motivated every single day.
Flea & Tick Control with a Personal Touch
For Michelle’s family, affordability, quick scheduling, and careful, pet-friendly treatment all came together on a stressful day. Stories like hers keep our family business focused on what matters most: serving our neighbors with care, clear communication, and practical solutions that fit everyday life.
Need thoughtful, family- and pet-friendly flea and tick control? Call Witten Pest Control today at (210) 625-3056 or contact us online to schedule your visit.